Account FAQ — Registration, Verification & Security
Questions about opening, verifying, and securing your account, answered without the runaround. If you are stuck on the name-match rule or the 21+ requirement, start here — most account holds trace back to one of the points below.
Account basics
- Minimum age: 21, per Philippine gaming law — confirmed during KYC.
- License: PAGCOR-regulated operators only.
- One account per person, in your own real legal name.
- Your account name, ID, and payout wallet must all match.
Keeping your account secure
Because your account is tied to a real-money wallet, treat it like online banking. A few habits prevent almost every avoidable problem:
- Use a strong, unique password and never share your login or OTP with anyone.
- Register the mobile number and email you actually control, so recovery works.
- Never let someone deposit or withdraw through your account — third-party use breaks PAGCOR rules and can freeze funds.
- If you spot activity you did not make, contact support before withdrawing again.